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Customer Information Center (CIC)
Attributes
- System Administration
- Unlimited numbers of local providers, depots (facilities), customer accounts, customer locations with simple directory search.
- Peer-to-peer messaging.
- Bi-directional invoicing and payment tracking; export to your own payment system.
- Hands-on configuration and setup assistance by CIC team.
- Extensive standard reporting with optional customized reports.
- Optional companion website with public information, marketing, etc.
- Security
- Granular permission settings with over 80 functional groups and over 20 user types giving almost 2,000 access control list (ACL) outcomes.
- Optional three-factor login.
- Management Tools
- Instant status overview "dashboard" configured to user requirements.
- Many standard reports and data exports; perform technical analyses internally or in external software.
- Configurable industry-standard payment types and value lists. Configurable tracking affiliate sales and commissions.
- Staff list (directory, phone book)
- User management and permissions control.
- Transaction logging of data changes.
- Activity logging of field and facility operations.
- Automatic and on-demand data backups.
- Vehicle and equipment inventories.
- Extensive annotation options.
- Customers
- Accounts (financial relations).
- Locations (service relations; an account can have multiple locations).
- Duplicate finder and reassignment of ownership.
- Service issue tracker (trouble tickets), automatic escalation features.
- Startup and termination trackers.
- Emergency service request manager.
- Open work order manager for non-standard requests.
- Scheduling
- Manage requests, routes, shifts, trips...
- Create service requests in real time. Optionally add to current and future schedules and trips.
- Review open service requests by geography, time, urgency...
- Categorize & search by service types (limit response by available staff, vehicles, equipment...
- Compose ad-hoc or recurrent routes based on periodicity, urgency, equipment, time of day, geography.
- Schedule routes in advance; select and review future, current, en-route, completed routes and trips.
- Track departure and arrival times, miles traveled (routed and actual), time on task...
- Technician/Driver
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Field operative's view of assigned tasks, limited in perspective to the services to be performed during a shift, route or trip.
Sales
- Manage prospects in the sales queue.
- Various status reports by representative, team, prospect.
- Automatic transfer to operations upon service agreement.
Pricing
Starts at $100 per week with three months guaranteed. Implementation $1,000 to $5,000 depending on feature selection, volume of data import and training requirements. Includes first 10 depots, 1,000 customer accounts and 1,000 service locations, above which volume pricing applies.Implementation
Typical lead time to utilization one week to one month depending on the scale of operations. Training time per employee typically 20 hours over one to five days for primary dispatcher, one day for other operators and/or service technicians.History
Our largest client has serviced over 40,000 customers from 20 depots with 100 vehicles and 300 technicians for over 12 years with scheduling, routing, monitoring and recording of over 950,000 service events. -
Field operative's view of assigned tasks, limited in perspective to the services to be performed during a shift, route or trip.
Sales
FAQ Inserts
Credit cards and debit cards have several key differences in terms of functionality, security, and fraud protection:
Functionality
Credit cards allow you to borrow money from a line of credit issued by a bank, which you pay back later. Debit cards, on the other hand, deduct money directly from your bank account when you make a purchase.
Security and Fraud Protection
Credit cards generally offer better security and fraud protection:
They provide greater liability protection under federal law.
Most credit cards offer zero liability for unauthorized charges.
If fraudulent activity occurs, you're typically only responsible for up to $50 of unauthorized transactions.
Credit card companies often have more robust fraud monitoring systems19.
While debit cards have improved their security features, they still have some limitations:
Your liability for fraudulent debit card transactions can be virtually unlimited if not reported promptly.
Funds are drawn directly from your bank account, which can be more disruptive if fraud occurs.
You have up to 60 days to report unauthorized transactions, after which you may lose all protection.
Which is More Secure?
Better Fraud Protection: Credit cards offer stronger fraud liability protection and often come with zero liability policies.
Separation from Bank Account: Fraudulent credit card activity doesn't directly impact your bank account balance.
Dispute Resolution: It's often easier to dispute and resolve fraudulent charges on a credit card.
Online Purchases: Credit cards are recommended for online transactions due to their superior fraud protection.
Travel and Big Purchases: For travel, especially abroad, and large purchases, credit cards offer better security and often come with additional protections.
While both types of cards have security measures in place, credit cards provide an extra layer of protection by using the card issuer's money rather than your own. This separation gives you more time to detect and dispute fraudulent charges without risking your personal funds.
However, it's important to note that responsible use of credit cards is crucial to maintain financial health and maximize their security benefits.
Scam Website Warning
Warning: This domain has in the past been impersonated by thieves beginning spring 2018 and recurring occasionally. A user of the similar domain name H3LP.CO sends out solicitations bearing our telephone number and may also be charging credit cards. The .CO domain, which was originally registered in France despite the .CO (Colombia) top level domain has been used misleadingly on mailings. Our domain ends in .coM.
Recommendation: Do not click any links in the h3lp.CO website or in email from them.
H3LP.CO, is sending out credit card statements and/or bills and/or invoices bearing a phone number associated with the registrant of our domain. That is a "phishing" expedition; do not bite or get hooked!
There is no legal or other connection between the two domains, and we disavow them and any responsibility for their actions. The putative domain owner is a pseudonym. WE SUGGEST THAT YOU NOT PAY THEM AND SEND A COMPLAINT TO YOUR CARD PROVIDER If you should receive a bill referencing services from H3LP.CO, immediately contact your bank and refuse to pay any charges by that person or organization; every card provider has a dispute resolution procedure. In general, we recommend that you pay online bills ONLY with a credit — not a debit — card, as the latter often do not have fraud protection.
We recommend that you NOT click on any links on their website or in email messages you may receive from or referencing h3lp.co. We do not send email invoices except as agreed by our clients. Until proven otherwise, you should assume their billings are a scam intended to rob you or steal your identity for purposes of impersonation.
H3LP.CO is ostensibly registered by a French firm using the .CO (Colombia) top-level domain, which is frequently used as a sham copy of the global .COM, either to capture traffic intended for domains with similar names or to obscure the actual registrant's identity.